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Apps for Mobile Devices (17) Export saved labels from P-touch Design&Print to P-touch Design&Print 2 I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store. I cannot select the printer in the app. (P-touch Design&Print / Design&Print 2) I cannot use the Frame function. (P-touch Design&Print / Design&Print 2) I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print forAndroid™/iOS) I get an error message when I am trying to upload content into Dropbox using Share Label. (P-touch Design&Print /Design&Print 2) I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print /Design&Print 2) Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though theydisplay correctly on the editing screen. (P-touch Design&Print) Small printed characters are blurred. (P-touch Design&Print / Design&Print 2) The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function.(P-touch Design&Print / Design&Print 2) The printer feeds more tape than required. (P-touch Design&Print 2) The printer stops printing, the power LED blinks in red, and my mobile device displays an error message. The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print /Design&Print 2) When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touchDesign&Print / Design&Print 2 for Android™) When I change or trim a image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2) When I run iPrint&Label, "Unconnected Printer" is displayed on my Android™ device. When I select [Font] and increase the font size, the text does not enlarge. (P-touch Design&Print) More
Connecting to a Computer (2) I'm now unable to print from my PC, even though I could print moments ago. Printing is not possible. (P-touch Editor 5.3 for Mac)
Connecting to a Mobile Device (5) How many mobile devices can I connect to one printer via Bluetooth®? I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print /Design&Print 2) I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devicesagain? The printer does not print from my mobile device or does not print correctly. The printer is not connected to my mobile device correctly.
Error Messages/LED Indications (4) The printer stops printing, the power LED blinks in red, and my mobile device displays an error message. The tape colour is not recognised. I get the error message "Tape colour not recognised" when I install a tape cassettein the printer. What do the indicator lights mean? When I try to print the printer information, the red lamp flashes and the print does not start.
Operating System (3) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print forAndroid™/iOS) P-touch Editor crashes when I open it on my Mac.
Machine (11) I cannot insert or remove the tape cassette. The battery will not charge. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label is difficult to cut. The printer does not print from my mobile device or does not print correctly. The printer is not connected to my mobile device correctly. The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print /Design&Print 2) The tape does not feed properly or the tape gets stuck inside the machine. The tape got jammed in the printer or the tape got stuck inside the printer. The tape is ejected with the paper liner separated from the tape. Why doesn't my machine turn on when the Power button is pressed? More
P-touch Editor (Mac) (6) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (5) I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows) Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows) The tape colour is not recognised. I get the error message "Tape colour not recognised" when I install a tape cassettein the printer. There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
Printing (24) How can I minimise the margin from the start or end of the label when printing? (iPrint&Label) I want my printer to use less tape for each label. (P-touch Editor 5.x) I'm now unable to print from my PC, even though I could print moments ago. Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though theydisplay correctly on the editing screen. (P-touch Design&Print) Printing is not possible. (P-touch Editor 5.3 for Mac) Small printed characters are blurred. (P-touch Design&Print / Design&Print 2) Stripes appear on my label. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label is difficult to cut. The printed label contains blank horizontal lines. The printer does not print from my mobile device or does not print correctly. The printer is not connected to my mobile device correctly. The printer stops printing, the power LED blinks in red, and my mobile device displays an error message. The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print /Design&Print 2) The tape does not feed properly or the tape gets stuck inside the machine. The tape got jammed in the printer or the tape got stuck inside the printer. The tape is ejected with the paper liner separated from the tape. The top and base layers of the laminated tape are misaligned. What tapes are suitable for QR code printing? When I change or trim a image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2) When I print symbols, they are garbled or corrupted. When I select [Font] and increase the font size, the text does not enlarge. (P-touch Design&Print) When I try to print the printer information, the red lamp flashes and the print does not start. Why doesn't my machine turn on when the Power button is pressed? More
