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Apps for Mobile Devices (4) How do I connect the printer and my mobile device via Bluetooth®? I cannot find the Brother machine on my wireless network connection. (iPrint&Label) I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) Poor print quality when printing on narrow labels. (iPrint&Label)
Connecting to a Computer (5) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot connect my printer to the wireless network with WPS when using WPA3. I cannot install the printer driver because the installation stops after I connect the printer to my computer. Use Remote Update to download files to your printer from an FTP server Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with otherdevices via Wi-Fi.
Connecting to a Mobile Device (2) How do I connect the printer and my mobile device via Bluetooth®? Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with otherdevices via Wi-Fi.
Error Messages/LED Indications (11) (Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows) I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows) I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." I got an error while installing the printer driver. (Linux) P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPSprinter driver. Check the FAQ for details." (For macOS 12 or earlier). P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPSprinter driver. Check the FAQ for details." (For macOS 13 or later). The message "Cassette not installed" is displayed on the print monitor screen. What should I do? What do the indicator lights mean? Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with otherdevices via Wi-Fi. More
Operating System (7) Adding a custom media size for continuous tape / roll (Linux) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I got an error while installing the printer driver. (Linux) Print free-length labels with the set length (Linux) P-touch Editor crashes when I open it on my Mac. Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
Machine (3) How can I reset the printer? Labels are jammed in the machine or are not ejected correctly after printing. The power turns off automatically.
P-touch Editor (Mac) (10) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) P-touch Editor crashes when I open it on my Mac. P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPSprinter driver. Check the FAQ for details." (For macOS 12 or earlier). P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPSprinter driver. Check the FAQ for details." (For macOS 13 or later). The layout is incorrect when I print labels with P-touch Editor 5.x for Mac. When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. When I try to print a label, it comes out blank. (For macOS 10.15 or earlier) Where can I download the latest P-touch Editor for Mac? More
P-touch Editor (Windows) (1) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
Printing (19) (Video) Small characters or thin lines are printed faintly. (Video) Printed barcodes cannot be read. (Video) When I print a long label or many labels continuously, printing suddenly stops. 2-colour labels are not printed clearly from a Mac. How to print a label using AirPrint (For Mac) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows) I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows) Labels are jammed in the machine or are not ejected correctly after printing. Lines appear in areas with a high red density level. Poor print quality when printing on narrow labels. (iPrint&Label) Printed barcodes cannot be read. Small characters or thin lines are printed faintly. The label does not feed correctly or the print is skewed to the left or right. The layout is incorrect when I print labels with P-touch Editor 5.x for Mac. The printing has poor quality, white lines, or streaks. When I print a long label or many labels continuously, printing suddenly stops. When I try to print a label, it comes out blank. (For macOS 10.15 or earlier) When printing solid red areas, the colour may be uneven. More
Software (4) I cannot install the printer driver because the installation stops after I connect the printer to my computer. I got an error while installing the printer driver. (Linux) I selected the "Return Address Label", but nothing is displayed on the label. Information for Linux users
